100% Satisfaction Guarantee
We guarantee your complete satisfaction with every product. If, for any reason, your expectations are not met, please contact us as soon as possible. We will gladly replace the product or refund the purchase price within 30 days of shipping for unused products. See below for more about returns and replacements.
Every Survival Puck is hand inspected then tamper sealed before shipping.
All product prices, shipping fees, and taxes are listed in US dollars.
Shipping and Handling
Products are sent via US Postal Service standard/ground mail from Seattle, Washington.
Some pucks contain materials that (by law) must be shipped via ground. Only ground shipping is available for all orders. Air, priority, and overnight shipping are not available.
To expedite the arrival of your order, orders received by 12pm Pacific time on business days are shipped the same day. Orders received after 12pm are shipped the next business day. Delivery times vary with location, allow 5 - 9 days.
To ensure prompt delivery please include your complete delivery address with your order.
Returns and Refunds
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our online store is secured and can be used in full confidence that your information is protected. All information submitted through our online store is encrypted when is it is submitted. No credit card information is ever stored. Customer contact and order information is password protected. It is used only by our team for the purpose of processing orders.
We do not share or sell your information with any other organization. All information you provide via the forms on this website is kept in strict confidence. Contact and order information is stored in order for our team to process orders. It is not used for any other purpose. Your privacy is assured.